User Asked Question

Have a query relating to your booking, account, or need support, find answers below.

Frequently Asked Questions

You can make bookings using our website or contact us at your customer support.

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SundayAll day

All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (T&C’s* apply). What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30mins* (actual landing time + 30mins* = pickup time / 30mins* reflects minimum timeframe we recommend after landing, you can modify the timeframe to your own preference).

The allocated driver will be waiting for you at the arrivals hall of the airport you will be landing on, with your name displayed on a board. Our driver will schedule the pickup time according to the actual landing time of your flight

We do not currently accept card payments within the vehicle (once boarded) or over the phone, unfortunately (this is to protect your sensitive information). All payments are processed online.

In case you think you have forgotten something in one of our driver’s vehicles, please contact us as soon as you can. Although we instruct our drivers to check the vehicle after each and every journey, misplaced items can be overlooked and can go missing once other passengers board the vehicle.

You can pay for your journey by debit or credit card online directly on our website or via a payment link. Payments processed on the website are made at the time of reservation, while the payment link option allows for payment at a later stage (but must be paid prior to journey commencing). This enforcement is now in place due to the sudden rise in “no shows” and fake reservations that we have been experiencing.

If your driver has been allocated to you for less than five minutes when you cancel the booking, there will be no charge/cancellation fee. If your driver has been allocated to you for over five minutes when you cancel the booking, a cancellation fee will apply.

This is dependent on the size of the vehicle and how many passengers are travelling.

Your driver will be charged a parking fee when exiting the airport and as this charge cannot be predetermined, we apply this charge after the booking has been completed.

During public events there are many occasions when road closures and restrictions will be put in place outside of our control. Due to this, we may advise of a specific pick-up location and recommend that you communicate with your driver directly for ease of pick-up.

Yes, simply select PayPal as your payment method at the time of booking.

You can get an instant quote on our website by inputting all of the booking details before confirming the booking or you can contact our 24/7 support agents.

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